Welcome to Lifeline
Call 855-596-7612 to enroll and sign up for Lifeline.
Call 855-596-7612 to enroll and sign up for Lifeline.
Call 855-596-7612 to enroll and sign up for Lifeline.
Your UnitedHealthcare plan offers a discount for Lifeline medical alert services through a Value-Added Items and Services (VAIS) program available now through the end of 2025. Follow the links below to enroll as a new subscribers or ensure that your existing Lifeline service continues without interruption.
Lifeline, the #1 medical alert service in the U.S., is pleased to offer a discount as a special perk for UnitedHealthcare members.
Lifeline is an easy-to-use medical alert system that lets you summon help any time of day or night – even if you can’t speak. All you need to do is press your medical alert button, worn on a wristband or pendant, and a Trained Care Specialist will make sure you get the help you need as fast as possible. Lifeline not only provides you with the #1 medical alert system but we also offer you peace of mind.
Monday – Friday: 8 a.m. to 8 p.m. EST and Saturday: 9 a.m. to 6 p.m. EST
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist 24/7/365.
Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*
Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
At the heart of our service is a lightweight, waterproof* help button that quickly connects you to our owned and operated Response Centers 24/7/365. Then, a Trained Care Specialist will access your personal care plan, assess your situation and dispatch the help you need whether from a neighbor, nearby loved one, or emergency services. They will also follow up to make sure that help has arrived.
Our HomeSafe systems provide help at the press of a button in and around your home, whether or not you have a landline connection. HomeSafe with AutoAlert includes automatic fall detection technology, which calls for help, even when you can’t.*
Fall detection technology connects seniors to help quickly after a fall, even if they can’t press their button.*
When you press your help button, the communicator works like a speaker-phone and speed-dials the response center for direct communication with an associate who is ready to help.
Your help button will send alerts from anywhere inside your home, as long as you’re within range of the in-home communicator.
Wear your pendant in the bath or in the shower, where falls are most common.
Our On the Go is a single-piece mobile alert system that includes multiple advanced locating technologies, fall detection capabilities, and 2-way voice communication wherever you go.*
On the Go is designed to detect falls accurately and connect seniors to help, quickly, even if you can’t press the button.*
On the Go features 5 locating technologies including Advanced GPS so no matter where you are, we can get you the help you want.*
The battery lasts up to 5 days on a single charge – we recommend charging on a daily basis.
This single-piece system provides fast access to help whenever and wherever you need it.*
With an On the Go+, automatic notifications are sent to designated Away Service Contacts when members leave and return to their homes, adding an extra layer of safety and providing peace of mind to loved ones.
The Away Service is NOT intended for individuals diagnosed with Alzheimer’s or significant cognitive impairment unless a caregiver is available to assist with charging the device. The On the Go+ requires charging every two to three days.
The Smartwatch features a help button, GPS technology, heart rate monitor and step tracking to support your active lifestyle while offering 24/7/365 assistance.
The Smartwatch is designed to detect falls accurately and connect seniors to help, quickly, even if you can’t press the button.*
The Smartwatch features advanced GPS and Wi-Fi location technology, so no matter where you are, we can get you the help you need.*
Help detect potential changes in your health by quickly and easily checking your heart rate.
Stay motivated and keep track of your daily progress with simple step tracking.
Monday – Friday: 8 a.m. to 8 p.m. EST and Saturday: 9 a.m. to 6 p.m. EST