Welcome to Lifeline
Call 855-595-8485 to confirm your eligibility and sign up for Lifeline or click the link below.
Sign Up Online
Call 855-595-8485 to confirm your eligibility and sign up for Lifeline or click the link below.
Sign Up Online
Call 855-595-8485 to confirm your eligibility and sign up for Lifeline or click the link below.
Sign Up Online
As a UnitedHealthcare member, you may be eligible to receive the Lifeline medical alert service. Lifeline is an easy-to-use medical alert system that lets you summon help any time of day or night – even if you can’t speak. All you need to do is press your medical alert button, worn on a wristband or pendant, and a Trained Care Specialist will make sure you get the help you need as fast as possible. Lifeline not only provides you with the #1 medical alert system but we also offer you peace of mind.
You can sign up for your UnitedHealthcare plan benefit. Click here to check your eligibility and enroll in the Lifeline medical alert service. Have your UnitedHealthcare member card on hand.
The Lifeline self-service enrollment portal is optimized for Google Chrome and Internet Explorer. We recommend using either of these browsers for a seamless enrollment experience. If you do not have access to a supported browser, 855-595-8485 to confirm your eligibility and sign up for Lifeline.
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist 24/7/365.
Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*
Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
NOTE: The Lifeline website may show you all of the product options available, however, not all of these products may be included in your benefits portfolio. Available products will be presented to you when you complete the online registration or by a customer service representative when you call.
At the heart of our service is a lightweight help button that quickly connects you to our owned and operated Response Centers 24/7/365. Then, a Trained Care Specialist will access your personal care plan, assess your situation and dispatch the help you need whether from a neighbor, nearby loved one, or emergency services. They will also follow up to make sure that help has arrived.
Our industry-leading HomeSafe provides quick access to Trained Cared Specialists with the press of a button or by using our optional fall detection technology.
Optional fall detection technology connects seniors to help quickly after a fall, even if they can’t press their button.*
When you press your help button, the communicator works like a speaker-phone and speed-dials the response center for direct communication with an associate who is ready to help.
Your help button will send alerts from anywhere inside your home, as long as you’re within range of the in-home communicator.
Wear your pendant in the bath or in the shower, where falls are most common.
Our On the Go is a single-piece mobile alert system that includes multiple advanced locating technologies, fall detection capabilities, and 2-way voice communication wherever you go.*
Our mobile system includes advanced GPS locator technology, so you can immediately access help at anytime, anywhere.
The On the Go is designed to detect falls accurately and connect seniors to help, quickly, even if you can’t press the button.*
This single-piece system provides fast access to help whenever and wherever you need it.*
The battery lasts up to 5 days on a single charge – we recommend charging on a daily basis.
As a member, including Dual Special Needs Plans, you may be eligible for service when your new plan benefits start Jan. 1. Click here to confirm that you are eligible for the service and to enroll or you can call 855-595-8485 and speak with a customer support specialist.
If it is confirmed that you are eligible for the service, there is no cost to you. Both the equipment and monthly service are included as part of your benefits package.
You can confirm your eligibility for the service and sign up when your new plan benefits start Jan. 1. Click here to confirm that you are eligible for the service and to enroll or you can call 855-595-8485 and speak with a customer support specialist.
HomeSafe systems have a long-lasting internal battery that does not require charging. The help button will be replaced when the battery is running low.
The On the Go and On the Go+ need to be charged every two to three days.
Both the landline and cellular in-home communicators plug into the wall for power. The landline in-home communicator also plugs into a home phone jack.
Lifeline will provide a one-time replacement help button at no cost to you. Additional help button replacements may incur a charge.
You will need to provide the following:
Personal Information:
Additional Information: